Shipping & Returns Policy
Shipping Information Free Shipping
Available for orders over R1000.00
Delivered via economy couriers

Shipping Options
Standard Shipping
Overnight Express

Order Processing
Orders placed before 14:00: Same-day shipping
Orders placed after 14:00: Next-day shipping
No weekend or public holiday shipping
Friday orders after 14:00 ship on Monday


Note: Expect potential delays during holiday seasons.

Returns and Refunds
100% Money-Back Guarantee

Eligibility
Valid for 30 days from purchase date
Applies to first-time purchases of supplements/nutrition products
Single bottle per product line

Process
- Notify us of your dissatisfaction
- Explain the reason
- We’ll process a full refund
Important: For purchases from other retailers, follow their return policy.

Multiple Unit Purchases
Refund for one opened unit
Unopened units must be returned for refund

Return Policy Timeframe Valid for 30 days from purchase date

Condition
Items must be unopened and unused
Exceptions: Products eligible for 100% Money-Back Guarantee

Return Instructions
Email [email protected] with:
-Order number
-Full name
-Refund or exchange request
-Reason for return
-Return items in original packaging


Shipping Costs
Original shipping fees non-refundable
Return shipping at customer’s expense
Exchange item shipping covered by Prime lifestyle lab

Note: We’re not responsible for lost or stolen returns.

Non-Returnable Items
Clearance items
Closeout items
Special order items

Refund Processing
Return shipment receipt: 1-10 business days
Refund processing: 1-2 business days
Bank/credit card processing: 3-5 business days

For any questions or concerns, please contact our customer service team